Course Description
Goals:
Learn the principles of designing valuable services and value chains
Be able to:
- Design value chain for a new service
- Design value chain for support of an existing service
- Design team culture, roles and measurement.
- Define service goals and metrics
- Apply Information and Technology dimension for creating, delivering and support services
- Define sourcing models
Justify your higher salary and promotion for job by preparing for ITIL®4.0 CDS certification.
Audience:
IT Pros, IT managers, CIO, CDO, CTO
You will learn
- Knowledge and practical skills in designing value streams for creating, delivering and support IT services
- Understanding of collaborative team culture and customer-oriented mindset
- Positive communications skills
- Employee satisfaction management
- Designing measuring and reporting systems
- Understanding place and role of Information and technological systems, including
- Advanced analytics
- Robot process automation (RPA)
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Ability for value stream design and analysis
- For a new service
- For an existing service
- Ability to prioritize work in queues and backlogs
- Apply shift-left approach
- Make build-or-buy decisions
- Manage integration and sourcing (SIAM models)
- Be able to prepare for the ITIL® 4.0 CDS certification exam.
Prerequisites
Successful graduation from ITIL 4.0 Foundation training.
Course Program
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- Let’s Get to Know Each Other
- Overview
- ITIL 4 Create, Deliver and Support and Service Value Chain
- Key Audience
- ITIL® 4 Specialist: Create, Deliver and Support Course
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- Organizational Structures
- Team Culture
- Continuous Improvement Culture
- Collaborative Culture
- Customer-Oriented Mindset
- Positive Communication
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- Capabilities, Roles and Competencies
- Workforce Planning
- Employee Satisfaction Management
- Results Based Measuring and Reporting
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- Integration andData Sharing
- Reporting andAdvanced Analytics
- Collaboration and Workflow
- Robotic Process Automation
- Artificial Intelligence and Machine Learning
- CI/CD
- Information Model
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- Anatomy of a Value Stream
- Designing a Value Stream
- Value stream mapping
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- Value Stream Model For Creation of A New Service
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- Value Stream Model For Restoration of A Live Service Step-by-step stream map
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- Managing Queues and Backlogs
- Prioritizing Work
- Shift-Left Approach
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- Build or Buy
- Sourcing Models
- Service Integration and Management
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- ITIL certification schema and levels
- CDS exam preparation
- Mock up exam
- Recommendations for preparation and taking the certification exam
- Congratulations!
Course duration in hours:
16 hours
Course Schedule
-
Trainer
Danil Dintsis
Date
Any convenient date
Training format
Place of study
Online, from a convenient locationLanguage
EnglishPrice
4420 ₪
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* Corporate training ensures increased performance, compliance with higher professional standards, and the formation of an efficiently working team of specialists.
Trainers
Danil Dintsis
Learning price
4420 ₪