We at Unitraining are delighted to inform you about the launch of a series of free seminars on the most relevant topics in the modern world!

Hurry up to register for the seminar ITIL 4.0. Practical implementation of ITIL Practices

ITIL 4.0 introduces a new high-level concept of Practices and Value streams. What does it mean? How can an IT organization design its own valuable processes based on ITIL practices and Value Stream model (VSM). Our seminar deals with the mentioned questioned based on examples of Incident management, Service level management and Relationship management practices.

Together we design processes, or value streams for specific Incident and service request activities, such as

• Automatically raised incidents
• Critical incidents
• Low priority incidents
• Service requests.

At our seminar we design the specific processes by utilizing SLM, Relationship, Incident, Service request management practices into specific value stream maps (VSMs) with clear value, specific decomposed steps and roles involved.

We implement the “freshest” approaches, as Axelos® introduced 15 updated ITIL practices in 2023 out of 34 in total. Service level, Service request, Incident, Relationship management practices are among the updated 15.

You learn how to design your own processes and validate them across VSM principles to reach maximum value and customer satisfaction.

Be the first to learn modern effective and simple approaches based on ITIL® practices.